Privacy Notice

Introduction
  • Saltmine Trust is committed to safeguarding your privacy. At all times we aim to respect any personal data you share with us, to keep it safe and to use it only for the purposes intended by you.
  • This Privacy Notice explains how and why we use the personal data you give us and your rights under the law – please read it carefully.
What information do we collect from you and why?
    (1) Keeping in Touch
  • If you register with us to be kept informed with developments at Saltmine and to receive a copy of our bi-annual Saltmine News publication, we collect and use your name and postal address. If you ask to be kept informed by email instead we will collect and use your name and email address. We may also contact you about productions that are taking place in your area.
    (2) Becoming a Host
  • If you register with us to be one of our hosts, we will collect and use your name, telephone number, email address and postal address so that we can contact you about our current and future production schedules, and so that our acting teams can keep in touch with you while they are on tour.
    (3) Making a Donation
  • If you register with us to be kept informed with developments at Saltmine and to receive a copy of our bi-annual Saltmine News publication, we collect and use your name and postal address. If you ask to be kept informed by email instead we will collect and use your name and email address. We may also contact you about productions that are taking place in your area.
  • If you make a donation to Saltmine, either by telephone or by using our website, we will record your name, telephone number and postal address if provided (we need your postal address if you are able to Gift Aid your payment). If you make a donation by telephone, we will keep your debit/credit card details until the payment has been authorised. We need either your postal address or your email address so that we can acknowledge your donation. We need your telephone number so that we can talk to you in the event that there is a problem with processing your donation.
  • If you complete a form to set up a Standing Order to make regular donations (for example to become one of our Ministry Partners), we will record your name, telephone number and postal address (we need your postal address if you are able to Gift Aid your payment). Your bank details will be deleted once the Standing Order request has been forwarded to your bank. We need either your postal address or your email address so that we can acknowledge your Standing Order and contact you in the event that there is a problem with processing your request.
    (4) Purchasing Tickets
  • If you purchase tickets from the Saltmine Box Office for one of our productions, either by telephone or by using our website, we will record your name, telephone number and postal address. If making your payment by telephone, we will record your debit/credit card details until the payment has been authorised. We need your postal address so that we can send you your payment receipt and post your tickets to you. We need your telephone number so that we can talk to you in the event that there is a problem with the payment.
    (5) Exclusions
  • Saltmine does not collect, store or process what is defined as ‘sensitive personal data’ from its supporters (for example, an individual’s health, religious beliefs, racial/ethnic origin).
  • Saltmine does not knowingly collect, store or process the personal information of any person under the age of 16.
What are our lawful grounds for processing your personal information?
    The following lawful grounds apply to Saltmine’s processing of supporters’ personal information:
  • (1) Consent
    We will ask for your consent to use your personal information in order to send you communications including Saltmine News, and to process donations and payments.
  • (2) Legitimate Interest
    Personal information can be collected and used on the grounds of legitimate interest ‘where people’s data is used in ways they would reasonably expect and which have a minimal privacy impact, or where there is a compelling justification for the processing’. Existing Saltmine supporters, who have in many cases been receiving our communications for several years, fall into this category.
  • (3) Legal Obligations
    Sometimes we are obliged to hold and/or process your personal information due to legal obligations that are binding on us (e.g. storing donation information in our financial records for a minimum period of time).
How long do we keep your information?
  • We keep your contact information (postal and/or email) until such time as you ask us to stop contacting you. If you have agreed to Gift Aid your donation(s) we keep your name, postal address and donation details for as long as we are required to do so by HMRC.
  • If you have bought tickets from the Saltmine Box Office, unless you have given your consent to be kept informed (either before or at the event), we will delete your personal information after the performance has taken place.
  • If you have registered to be one of our hosts and inform us subsequently that you are unable to continue to provide this service, we will delete your personal information unless you have given your consent to be kept informed.
  • We use any bank, building society or debit/credit card details you may provide in making a one-off donation, setting up a donation Standing Order or making a payment, only until such time as the financial transaction has been confirmed, at which point the information is securely destroyed.
  • If you exercise your right of erasure we will remove your personal information from our supporter database (and hosting records if applicable) and all associated distribution lists. If you have donated to Saltmine in the past, we will continue to keep your name, postal address and donation details in our financial records as required by HMRC.
Who might we share your information with and what is our approach to security?
  • Saltmine will never make your personal data available to any other organisation, except to the UK authorities or regulatory bodies when required to do so by law. An exception is your email address when you have requested to be kept informed by email. These emails are sent using the widely-used MailChimp product; registering to be kept informed by Saltmine using email means that you accept the MailChimp terms of use and privacy policy*.
    *https://mailchimp.com/legal/privacy
  • All financial transactions made using the telephone or carried out on our website are handled by PayPal or Worldpay (UK) Ltd (“Worldpay”), a third party payment services provider. We recommend that you read the relevant privacy policy prior to effecting any such transactions with us*. We will provide your personal data to PayPal and Worldpay (either directly in the case of a request by telephone or indirectly in the case of a donation or payment you make using our website) only to the extent necessary for the purposes of processing payments for transactions you enter into with us. We do not store any of your financial details.
    *https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
    *https://www.worldpay.com/uk/privacy-policy
  • We endeavour to ensure that there are appropriate physical, electronic and organisational measures in place to prevent the loss, misuse, alteration, unauthorised disclosure of or unauthorised access to your personal information. Your personal information is not processed by or made available to any external organisation or agency except as described in this Privacy Notice
What about links to other websites?
  • Our website may contain links to other websites of interest. Once you have used any of these links to leave our website you should be aware that because we do not have any control over other websites Saltmine cannot be held responsible for the protection and privacy of any information you may have provided on-line, neither are such sites governed by this Privacy Notice. You should exercise caution and examine the privacy notice(s) of any website(s) visited.
What are cookies and how do we use them?
  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, although this may prevent you from taking full advantage of the website.
How can you access the information we hold about you and what rights do you have?
  • You can write to us at any time for confirmation of the information we hold on you and to request a copy. We will respond within 1 month once we have confirmed your identity – no fee is charged for this service.
  • Where we rely on your consent to use your personal information, you have the right to withdraw such consent at any time.
  • You have the right to be told how your personal information will be used – this Privacy Notice is intended to make this clear.
  • You can request that personal information that we hold is deleted (the right of erasure) – see above.
  • If you believe that any personal information we hold on you is incorrect or incomplete, please contact us so that your information can be updated.
Does our privacy policy change?

We keep our Privacy Notice under regular review and reserve the right to amend it from time-to-time by posting an updated version on our website.

How do I contact Saltmine?

Please let us know if you have any queries or concerns about the way in which your information is processed by contacting our Operations Manager at: This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at:
Saltmine Trust, 61 The Broadway, Dudley, DY1 3EB.

If you remain unhappy with the way Saltmine handles your personal information you have the right to contact the Information Commissioner’s Office.